By Barbara Pachter
This publication teaches you the important abilities you want to confront others, converse successfully, and reside a extra conflict-free existence. during this up to date version, communications specialist Barbara Pachter stocks a realistic, step by step consultant to tackling conflicts in any state of affairs, together with a brand new part on navigating sticky events on-line. The energy of optimistic Confrontation reveals:
The results of no longer confronting or of confronting negatively
How to properly investigate what's bothering you and why
Three crucial steps of well mannered and strong confrontation
Vital verbal and nonverbal abilities that make or holiday conversation, together with universal language pitfalls
Strategies for assertive conversation, no matter if nose to nose, in writing, by means of telephone, or online
Read or Download The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, completely revised and updated edition PDF
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Additional info for The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, completely revised and updated edition
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